When The Home Depot announced its billion-dollar plan to reimagine its supply chain in 2018, the company sought to increase product velocity and reach customers in two days or less. The last-mile, notoriously the most difficult part of an order’s journey, emerged as critical to improve convenience and speed – key drivers of customer loyalty.
The Home Depot partnered with Roadie to implement and expand same-day delivery, giving DIY and pro customers exceptional on-time delivery performance in tier one markets and the secondary cities and rural towns in-between.
- Launched delivery from 1,700 stores across the nation
- Greater than 97% on-time delivery, even during unexpected peaks
- Proven flexibility and scalability for delivery nationwide